I took the Brightline yesterday from West Palm Beach to Miami for SunshinePHP. When we arrived at the Miami station, there were employees waiting to get on board to do their job. As we pulled past them, each was smiling and waving at us as the train inched by. It was a wonderful experience.
I learned this when I worked at Disney. Any time a Disney employee is “on stage” – somewhere the general public can see them – they were to be smiling, friendly, and helpful.
Contrast that with support at my local cable conglomerate. They are curt on a good day, and surely on all the rest. I dread having to contact them for any reason because the conversation is never pleasant.
How do you want to be remembered by those you have casual contact with, surely, or smiling?
The world would be a much better place if we all took a cue from Brightline and Disney.
Smile at people that you pass by in life. Greet them warmly, even if you don’t know them. Do this, even if you aren’t feeling it.
Make everyone around you feel like they are at Disney.
Until next time,
I <3 |<